Performed systems analysis, design, coding, testing, installation, training, implementation, documentation and support for several systems.

PCMS - This system tracks probation cases for county probation offices. The system is written in dBase.

Absence Tracking System - This system tracks employee absences for personnel departments. The system is written in Clipper.

Automated Parking System - This system tracks parking lot billing and receipts. The system is written in Microsoft Access.

VIP Ladder - This system tracks players and matches in tournaments via a point system. The system runs on the internet through a CGI program written in C with HTML entry screens and output. This system has logged more than 100,000 matches from nearly 16,500 players around the world.

Performed systems analysis, design, coding, testing, installation, training, implementation, documentation, and support for a perishable foods inventory system written in Clipper.

Cornerstone system
This system is a multi-user application written in FoxPro. The project is a team effort involving 16 people. The system gathers Women, Infants and Children, Case Management, Breast and Cervical Cancer, Diabetes, Immunization and Early Intervention data for the Illinois Department of Human Services from nearly 300 clinics across the state of Illinois. This gathered data is processed at the central office and redistributed to the clinics and the mainframe.

eQuest Support Team Leader
Served as second level support team leader and problem solver for the Cornerstone system. The support team consisted of four people managing calls with the HEAT (by Bendata) helpdesk software. Support calls involved diagnosing and solving problems by remotely connecting to clinics, checking tables, rebuilding indexes, transferring files, checking file integrity and following program flow (using source code). Created documentation and tools for automating support tasks.

eQuest Development Team Leader
Performed systems analysis, design, coding, installation, testing, documentation and support for the Cornerstone system.

Served on Helpdesk. Problem-solver for hardware and software. Problems include: PC memory/DOS memory/Windows memory configuration, Printer configuration, LAN configuration, Novell 3.1, Wang Office, MS Word 6.0, MS Excel 4.0, Lotus 1-2-3 4.0, Lotus CC: Mail, MS Access 2.0, IRMA LAN, MS Visual Basic 3.0, Lightspeed, Crosstalk 2.0, Netscape, CaLANdar, Visio and LanDesk Manager.

Calls were logged into Support Magic by Magic Solutions.

Performed systems analysis, design, coding, installation, implementation, testing, documentation and support for several workstation application projects.

Automated State Garage System - This project was a team effort involving four people. The system is written in Foxbase and used Closeup to gather data from 20 state garages. The data is reformatted, summarized and uploaded to the mainframe through automated scripts.

Procurement Tracking System - This project was a team effort involving two people. The system is written in Microsoft Access and provides services in a multi-user environment.

Software Inventory System - This project was a solo effort. The system is written in Microsoft Access and provides services in a multi-user environment.

Performed systems analysis, design, coding, and testing for the Home Rate Quote System rewrite for agents. This project was a team effort involving eight people. Performed systems analysis, design, coding, testing, installation, training, implementation, documentation, and support for a multi-user change control system for internal use.

Environment: WORDPERFECT, MS BASIC PROFESSIONAL DEVELOPMENT SYSTEM, QUICKPAK (LIBRARY), MS/DOS, AND OS/2 ON PC PLATFORMS.

Performed systems analysis, design, coding, testing, installation, implementation, training and support for Library Check-In/Out and Time Sheet Tracking systems. Development of these systems required importing, attached tables, queries, forms, reports, macros, and modules.

Environment: MS ACCESS, WINDOWS, OS/2, AND LANTASTIC ON PC PLATFORMS

Performed systems analysis, design, coding, testing, training, implementation, documentation and support for a check tracking application (Fiscal Tracking System). Directed and trained agency programmers for future support and tuning of their FoxPro environment.

Environment: WORDPERFECT, LOTUS 1-2-3, DBASE IV, FOXPRO, NORTON UTILITIES, PROCOMM, VISIO, MS/DOS, WINDOWS and OS/2 on PC platforms.

Responsible for network and database administration, programming and analysis.

Evaluated, purchased, installed and supported hardware for HP 3000 and networked/standalone PCs. Set hardware/software standards and policies. Administered all network changes (hardware and software). Installed software on PCs. Implemented and installed dial-up telecommunications network for remote access to HP 3000. Performed systems analysis, design, coding, testing, training, implementation, documentation and support for various manufacturing systems.

Environment: NOVELL NETWARE, WORDPERFECT, LOTUS 1-2-3, HARVARD GRAPHICS, RBASE, PARADOX, DBASE IV, NORTON UTILITIES, PROCOMM, MS/WORD, MS/EXCEL, MS/POWERPOINT, MS/BASIC, QBASIC, QUICKBASIC, MS/C, MS/DOS, WINDOWS and MPE/XL.

Responsible for systems analysis, design, coding, testing, training, implementation, support, installation and marketing of funeral industry software and various other markets.

Evaluated, purchased, installed and supported PC hardware.

Environment: LOTUS 1-2-3, CLIPPER, NORTON UTILITIES, PROCOMM, MS/BASIC, QUICKBASIC, MS/DOS, WINDOWS and PCMOS.

Responsible for ordering and testing new PC hardware and software. Setup systems and software for installation. Assisted in analysis, designing, coding, testing, training, implementation, documentation, support and installation of funeral industry software package (personally installed and trained systems in over 20 states).

Environment: LOTUS 1-2-3, PFS PROFESSIONAL WRITE, PROCOMM, CROSSTALK, MS/BASIC, QUICKBASIC, DBASE III, KEY500, MS/DOS and UNIX

Responsible for analysis, designing, coding, testing, training, implementation, support and installation of multi-user order entry system for plastic bag manufacturers. Designed multi-user probation case database for probation offices.

Environment: DATA GENERAL MV-Series, DIGITAL RAINBOW, DG BUSINESS BASIC, DBASE II, DGRDOS, CP/M and MS/DOS

Responsible for sales, installation and support of PC systems for educational market. Taught classes in programming, word processing, data base management and spreadsheet analysis.

Environment: COMMODORE 64, VICTOR 9000, APPLE II, APPLE III, MACINTOSH, MULTIPLAN, MS/BASIC, DBASE II, APPLESOFT, PRODOS, SOS, CP/M and MS/DOS